Cure Cosmetics
Effective Date: 01-01-2026
At Cure Cosmetics, customer satisfaction is important to us. This policy explains how order cancellations and refunds are handled for purchases made on our website.
Note: Cure Cosmetics is a product of Cure Medmart. All policies, operations, and financial processes are managed under the standards and infrastructure of Cure Medmart.
1. Order Cancellation
Customer Cancellations:
- Customers may request the cancellation of their order only if the order has not yet been processed or shipped.
- Once the order is packed, dispatched, or handed over to the courier partner, it cannot be cancelled.
- Cancellation requests must be made as soon as possible after placing the order via our official support channels.
Company Cancellations: Cure Cosmetics reserves the right to cancel any order due to:
- Product unavailability or stock discrepancies.
- Pricing or information errors.
- Suspected fraudulent activity or unauthorized payment methods.
2. No Return Policy
Important: Due to the nature of cosmetic and personal care products, we do not offer any return or product exchange once an order is delivered. This policy is strictly enforced to maintain hygiene, safety, and quality control standards.
3. Refund Policy
Refunds are strictly limited and only applicable under the specific conditions listed below:
- Pre-Shipment Cancellation: If the customer cancels the order successfully before it has been dispatched.
- Operational Cancellation: If the order is cancelled by our team due to product unavailability or other operational issues.
- Wrong Product: If a product different from the one ordered is delivered (subject to verification).
- Damaged Product: If the product is damaged during transit.
- Note: To process claims for damaged or wrong products, an unboxing video or photographic proof may be required.
Processing Time: Once a refund is approved, it will be processed to the original mode of payment within 5–10 business days.
4. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- “Change of mind” after the order has been shipped or delivered.
- Incorrect or incomplete address provided by the customer leading to non-delivery.
- Failed delivery attempts due to customer unavailability.
- Minor packaging damage (such as a dented outer box) that does not affect the actual product quality or safety.
5. Contact for Support
For any questions regarding cancellations or refunds, customers may contact us through the official Cure Cosmetics website support section.
6. Policy Updates
Cure Cosmetics reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon being posted on this page.